Occupational health services (OHS): Giving your customer what they need

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Overview

There is a range of legislation designed to protect workers from work-related injury and ill health.

As part of managing their workforce, there may be complex, work-related health issues to manage and at some point, employers may need to seek assistance from occupational health (OH) professionals, who themselves have duties under health and safety legislation.

The role of OH professionals, and how their services support employers, is important and can vary depending on the industry sector and the nature of work activities undertaken. Their involvement should be consistent and aligned with agreed standards. Many employers require support in clarifying and prioritising what OH input is needed, when it is needed, how much is required, and for whom.

This one-day course aims to provide information and guidance to those delivering OH services, including what is required of them by law and how they should be enabling dutyholders to meet their regulatory responsibilities. The course will help OH providers to demonstrate leadership when assisting customers in identifying their risk-based and prioritised occupational health service. The ultimate objective is to help customers be knowledgeable and informed users of occupational health services, ensuring compliance with legal health surveillance requirements and the effective management of workforce health risks.

Learning outcomes

Delegates will be provided with information that will help them to:

Conduct an OH needs assessment to meet regulatory health surveillance requirements and determine client's needs

Identify what needs to be discussed and agreed in a contract for occupational health services with a client and what to deliver in terms of competency and supervision of OH staff

Know what a prioritised and risk based occupational health service looks like

Explain the contents of a statutory health surveillance programme and how to give clients advice on integrating OH into their health and safety management system

Identify the feedback and information that should be provided to clients, and how to remain compliant with relevant legislation

Recognise what is required when subcontracting work to third parties to help deliver the Occupational Health Service (OHS)

What the course will cover

Delegates will learn how to assess occupational health needs of an organisation, including what elements need to be included when being commissioned to provide risk based OH services, including the qualifications and skills of those providing the services.

The course will make clear the OHS responsibilities when providing a statutory health surveillance programme and how it can be integrated into their customer's health and safety management system. It is designed to help OHS providers know how to make sure their client understands what management action is required to ensure their clients get the best out of the OHS whilst maintaining the organisation's compliance with relevant legislation. The course will cover the feedback and information the OHS provides to their client, whilst complying with GDPR and other legislation. The course also covers what is required when they subcontract work to third parties to help deliver the OHS.

Who should attend?

Any OH practitioner or service provider who plans and delivers occupational health services to clients and organisations.

Please note: this course is not intended for employers commissioning OH services. Instead, they should consider attending our two-day what good OH looks like for employers course.

Occupational health services (OHS): Giving your customer what they need

Key Information

Overview

Learning outcomes

What the course will cover

Who should attend?

Book your place(s)

In-house training